FAQ’s
We strongly suggest to make an appointment as walk in availabilities are very rare. To book just click on the Make a booking button or give us a call on 0421 721 133. If you can’t find your preferred day and time, give us a call and we will do everything possible to fit you in at a time that best works for you.
Please give us at least 48 hours notice to reschedule or cancel an appointment. Canceling or rescheduling an appointment under 48hrs may result in a cancellation fee of $100 to be paid before making any future appointments.
You will be required to pay a deposit of $100 to secure your appointment when booking in a service that requires significant time and resources. – EG, A colour transformation that requires 6 hours of work.
We will be in contact to collect deposit and secure your appointment.
The deposit will be credited to your account and used towards your service on that day.
This Deposit is NON-REFUNDABLE if you cancel your appointment with in 48 hours.
This Deposit IS REFUNDABLE should you wish to reschedule or cancel your appointment outside of the 48hr window.
Expect to receive an SMS reminder 3 days prior to your scheduled appointment. It is important you reply YES if you are attending or NO if you wish to cancel.
If you aren’t sure what service best suits the results you are after, feel free to give us a call and we can guide you through. We also offer complimentary in salon consultations prior to booking a service, where you can have a thorough chat with your stylist and also an accurate quote and what you can expect. This consultations must be booked via our online booking system.
Free 2 Hour parking on Miller St is available.
We know sometimes life gets in the way, stuff happens and clients can arrive late. However, we need to respect our clients time and lateness can have a knock on effects on other clients and staff. If you arrive more than 15 minutes after your appointment time, we may need to reschedule your appointment.
Absolutely yes! We are a pet friendly salon and we welcome all our furry friends.
Cancellation Policy
Please give us at least 48 hours notice to reschedule or cancel an appointment.
If you have cancelled 2 or more colour appointments consecutively, with less than 48 hours notice, you will be required to pay a $50 Deposit to secure your next booking.
- Large Colour Services Booking Policy
Only when booking in a service that requires significant time and resources. – (EG, A colour transformation that requires 6 hours of work) you will be required to pay a deposit of $100 to secure your appointment.
We will be in contact to collect deposit and secure your appointment.
The deposit will be credited to your account and used towards your service on that day.
This Deposit is NON-REFUNDABLE if you cancel your appointment with less than 48 hours notice.
This Deposit IS REFUNDABLE should you wish to reschedule or cancel your appointment outside of the 48hr window.
If you cancel, or no show for a large colour service with less than 48 hours notice you will be charged with a late cancellation fee of 50% of the total service.
- Rescheduling Policy
We ask that you kindly provide the salon with 48 hours notice when cancelling OR rescheduling your appointment. If an appointment is cancelled wit less than 48 hours, then it makes it incredibly hard for us to then fill that gap. A cancellation fee may apply.
- No Show Policy
If you confirm your appointment but miss it, a $100 ‘no show’ fee will be charged. This needs to be paid before your next appointment can be booked. This is a non-refundable fee.
